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Frequently Asked Questions
How should I care for tatami?
Always clean along the direction of the tatami weave. We recommend a vacuum cleaner, soft broom, or a well-wrung cloth. Avoid hard brushes.
Ventilation is very important. Open windows on sunny days and use a dehumidifier or air conditioner in humid seasons.
What should I do if coffee or soy sauce is spilled?
Clean it immediately by gently blotting with a dry towel or paper towel. If needed, use a toothbrush with mild detergent, brushing softly along the weave.
What should I do if mold appears?
First, dry the tatami completely. Then gently remove the mold with a soft brush along the weave and vacuum the area.
After that, apply an anti-mold spray or ethanol and ventilate or dehumidify the room.
How much is the international shipping cost?
Shipping costs depend on the destination, size, quantity, and shipping method. We provide a quotation before production.
Are there customs duties or taxes?
Customs duties and import taxes depend on the destination country and are generally the responsibility of the importer.
What currency do you accept?
We mainly accept payments in JPY or USD. Other currencies can be discussed in advance.
How long does production take?
Production usually takes about 2 to 4 weeks, depending on quantity and specifications.
How long does shipping take?
International shipping usually takes about 1 to 4 weeks, depending on the country and shipping method.